My first management position was at a restaurant. It was a chain steakhouse in a one-horse town in Maryland. A few months into that role, I was the sole manager on duty for a weekend night shift that was going poorly.
Feeling my frustration mounting, I did the most mature and leaderly thing my 19-year-old mind could think of – I tipped over the break table, causing everything on it to crash loudly to the floor.
I felt a momentary rush of power as people scurried away from my obvious anger, setting off to do whatever they could do to right the sinking ship that was this shift. Word apparently spread quickly throughout the staff because, before I had walked another ten feet through the kitchen, I was confronted by a member of the waitstaff.
I forget her exact words, but they boiled down to “You’re being an idiot. This is your shift. If you want it fixed, go fix it or find another job.” She was right, and jarringly so. I’m pretty sure I didn’t fix that shift, but I never flipped a break table again in my restaurant career. Thus began a lifelong interest in leadership and management.
I should also note that, several years later, the woman who confronted me agreed to marry me and we will celebrate 25 years of marriage next year.Continue reading “Evolution and Leadership”